Curbside: This is the safest way to transfer a pickup order from restaurant to customer. The best curbside operations keep things socially distanced and contactless, letting you pay in advance and simply pop the trunk upon arrival — no need to exit the car. Curbside waned over the summer. It is back.
Online ordering: This technological feature is something that every restaurant wished it had set up by the time COVID-19 arrived.
Alcohol delivery: When Gov. Brian Kemp signed HB 879 into law in August, it allowed for the delivery of beer, wine and liquor.
Reduced or limited capacity: Once Georgia restaurants were permitted to reopen for on-premises dining in late spring, they were required to limit capacity, based on the square footage of public space, and to seat parties at least 6 feet from one another.
Contactless menus: Once a thing primarily among internet cafes, contactless menus have replaced the physical menus at many restaurants. These menus feature quick response (or QR) codes that customers scan with a smartphone camera. It takes them to an online digital menu, where they can view food and beverage options.
COVID surcharge: This fee — which some restaurants around the country tacked on to the bill to help pay for personal protective equipment, hand sanitizer, cleaning supplies and even increased food prices — riled a lot of diners.
Temporarily closed: Whether as a notice slapped on a restaurant’s front door or posted on its social media feed, the term surfaced with alarming regularity after a national emergency was declared on March 14. After restaurants began reopening in late spring, the term cropped up again, with positive COVID-19 cases among employees prompting some restaurants to close voluntarily for a limited time to sanitize. And, the term may come to indicate a sort of hibernation, with local restaurants like Joey Ward’s Southern Belle and Georgia Boy announcing an indefinite closure during winter months.
GoFundMe: Caught off-guard by the swift arrival of the pandemic that forced a spring lockdown, countless restaurant operators launched fundraising campaigns, primarily to support displaced food service workers. In the past few weeks, the popular crowdfunding platform has been back in local dining news, as longtime restaurants like Manuel’s Tavern and the Colonnade appealed to the community to help keep them from closing permanently.
Family meal: This previously is what the industry called a pre-service meal for the staff served at some restaurants, but, with the rise of takeout during the pandemic, the term took on another meaning. Harried parents, working at home while dealing with kids learning remotely, needed help with dinner. Restaurants responded with take-and-bake (or reheat) aluminum trays of mains, sides and something sweet, for the entire household, rather than individual orders.
Sourdough bread: This was a popular baking project among some aspirational home cooks (the rest of us stuck to banana bread) — and a possible cause of the Quarantine 15.
Mask policy: Whether masks were mandated for customers was the most contentious restaurant issue of 2020.
Credit: Curtis Compton / Curtis.Compton@
Credit: Curtis Compton / Curtis.Compton@
Plexiglass: This is the functional interior décor item of the year. Plenty of dining rooms now have plexiglass partitions between booths, some more professional-looking than others. Plexiglass also can be seen protecting those manning cash registers, reception stands and even buffet lines.
Outdoor dining: This year, the best seat in the house wasn’t a see-and-be-seen “display table,” or a secluded corner booth. Prime seating was anywhere outside, even in a parking lot — the farther away from other people, the better.
Patio heaters: These were the hottest appliance of the fall. Restaurants that secured them have made outdoor dining during chilly weather a bit more bearable.
Pivot: This was the verb of the year for restaurateurs, who shifted repeatedly in response to every round of state and local guidelines, public health advisories and new findings about how the virus is spread. Operators weighed the sentiments of staff and guests as they determined whether, when and how to reopen safely. With revenue from on-premises dining slashed, they also scrambled to bring takeout programs into the digital age, and built new revenue streams — from online marketplaces to ghost kitchens to virtual culinary events. It’s the preferred course of action when the alternative is “to perish.”
Bars and clubs: These are on the wish list for 2021. (In the meantime, see alcohol delivery.)
Read more stories like this by liking Atlanta Restaurant Scene on Facebook, following @ATLDiningNews on Twitter and @ajcdining on Instagram.