Roslyn Baitney surely isn’t laughing all the way to the bank.
The DeKalb County woman claims that Wells Fargo is responsible for losing thousands of dollars of her money after she tried to use the drive-thru deposit system at a branch on Flat Shoals Parkway in Decatur, Channel 2 Action News reported. The incident has since sparked a criminal investigation.
Baitney told the news station she drove to the bank Nov. 9 with the intention of depositing nearly $9,000 in cash.
She sent the money to the tellers through a tube in the drive-thru line. But after the money went up, she told the news station, the bank teller said that “this deposit is too large, you need to go on the inside.”
When Baitney parked and went inside, she asked where the money was.
The teller, though, indicated that she had sent the cash back down the tube, Channel 2 reported. By the time they could check, the money was gone.
“The teller said, ‘I wondered why the car behind you never did a transaction, they just pulled off.’ Yes, because you gave them my money,” Baitney told Channel 2.
There is a discrepancy over whether the bank teller told Baitney that she was going to send the money back down the tube.
DeKalb police launched an investigation into the apparent theft.
Baitney said someone also stole her driver’s license and bank card, which was with the cash in the tube.
A police report suggests security video was recorded, but Wells Fargo declined to comment on it, Channel 2 reported.
The bank said in a statement that they are “aware of the issue at the Chapel Square branch and are working to resolve it.”
Baitney said a Wells Fargo official called Monday and told her she would have her money in full by midday Tuesday.