Airport and airline officials recommend travelers check their flight status before heading to the airport and monitor for updates. Travelers should also get to the airport at least two hours before their flight.
Delta in 2020 discontinued change fees for bookings on flights originating in North America in main cabin and above. It is also waiving certain fare increases for customers who have Jan. 16 or 17 flights to, from or through certain airports in the Southeast and want to change their travel plans to avoid the storm.
Customers who rebook in the same cabin of service for travel by Jan. 20 can do so with no increase. The waiver applies to people with flights booked to, from or through Atlanta and Augusta; Asheville, Charlotte, Fayetteville, Raleigh and Greensboro, North Carolina.; Columbia and Greenville, South Carolina; Knoxville, Nashville, Memphis and Tri-Cities, Tennessee; and Little Rock, Arkansas.
Delta also expected its hubs at Minneapolis-St. Paul International Airport and in the Northeast to be hit with storms. The airline sends updates to passengers who have provided contact information during booking or added their contact information to their itinerary online.
The airline said it was working to adjust flight schedules and position equipment to prepare for storm impact, and aims to cancel flights far enough in advance to notify customers before they get to the airport and automatically rebook them on the next best available itinerary to their destination.