Patricia Brown of Lithonia said she moved into her Lithonia home a year ago, and since then her bills have inexplicably risen from $60 to $320 last month. She said customer service representatives haven’t corrected the issue despite several in-person visits to the billing center.
“I don’t know what to do,” Brown said. “The plumber said there are no leaks in and no leaks out.”
Thurmond asked Brown to dispute her bill, and she won't be charged until the problem is resolved.
There are many reasons for inaccurate bills in DeKalb, from malfunctioning water meters to computer errors. Some meters were read incorrectly, and some bills have been estimated.
The county has been trying to verify bills from 37,000 accounts that haven't been billed since last October because of questions about accuracy. By the end of this month, the county will have checked and released 27,000 of those bills.
Then the government plans to replace 102,000 old or potentially faulty meters at a rate of 25,000 per year. A contract for new water meters will be advertised in October.
Also, the DeKalb Commission voted in June to spend $5 million to replace the county's water billing software. That software will take 15 to 18 months to install.