Georgia’s Department of Driver Services and Department of Revenue are using the upcoming long weekend for a little self-improvement.
The DDS, the state agency responsible for issuing driver’s licenses, is closed statewide through Monday for a major systems upgrade, the state organization announced. The GDR also shut down its motor vehicle operations through Monday, temporarily halting car registrations and renewals.
The new information technology systems will offer more self-service options, improve customer service and enhance data integrity, the agencies said.
DDS closed all of its physical locations, as well as shut down its online services and DDS 2 Go mobile app. During the closure, customers will not be able to renew their driver’s licenses or ID cards. County tag offices are closed as well.
Both departments plan to reopen Tuesday after observing the Martin Luther King Jr. holiday, officials said. The system update is likely to cause service delays when the offices reopen, and the DDS asked Georgians to be patient as it adjusts to the updated technology.
“There may be longer waits as team members become proficient with the new system,” DDS spokeswoman Susan Sports said.
The DDS also shared several tips customers can follow to help get better service. The department encourages customers to make appointments online at dds.georgia.gov and to check its website before visiting. Customers are also encouraged to re-establish their online accounts with the new system.
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