Atlanta Postal Credit Union outage frustrates customers

Credit union says technical issues affecting online and mobile banking and payment cards

A technical outage at the Atlanta Postal Credit Union is frustrating customers trying to access their bank accounts to pay bills and get deposits.

The cause of the issue is not clear, but the Atlanta-based credit union said in a social media post that the problem is causing access issues to online and mobile banking, use of payment cards and its phones, though branches remain open.

“Our team is working tirelessly to restore access to online and mobile banking, consistent card use, as well as our phone systems,” the credit union said. APCU did not respond to e-mails requesting comment Friday morning. About 3:30 p.m. Friday, APCU said on Facebook it was making progress with some of its issues, but it was unclear what problems remained unresolved.

The Atlanta Postal Credit Union is probably best known for a division called Center Parc that has the naming rights to Georgia State University’s football stadium. The institution had $2.5 billion in assets and 102,000 members as of last year. Its members include employees and retirees of the U.S. Postal Service and certain other organizations, as well as people who live or work in a number of counties in Georgia, including DeKalb, Fulton, Gwinnett, Clayton, Henry and Rockdale.

Credit: Adam Krohn

Credit: Adam Krohn

The credit union responded to members on Facebook by apologizing “for the stress and inconveniences this is causing our members.”

Adrianne Greene, an Atlanta Postal Credit Union customer, said Friday is the second day of the technical issues. She said her phone bill was supposed to be paid through her credit union account but was declined.

“I have to pay my mortgage that is coming up. I have other bills that need to be paid,” Greene said.

She’s worried about having to pay late fees if her bills don’t get paid in time because of the credit union outage. “We already had a scare with banks and now this is happening,” she said.

Kalen Hutchison said she has bills that were due and is frustrated that APCU was not sharing the reasons behind the outage.

She said financial institutions should be prepared for situations like this so that their customers don’t have to have their livelihood affected