The audit also found that the division’s salary structure made it difficult to hire technical workers such as electricians, and that the division had not adopted a policy setting a cap on overtime. It noted one employee worked double and triple shifts.
The division used eight different systems to manage work, and its work-order management system had incomplete and inaccurate information, making it difficult to confirm whether staffing and scheduling meets the workload.
The auditor’s office recommended the airport require timely and accurate entries in the work order management system, use one system to record all maintenance work orders, develop a centralized credential tracking method and implement an overtime policy, among other recommendations.
Hartsfield-Jackson senior deputy general manager Michael Smith said the airport agreed with the auditor’s recommendations and is working to implement the changes, adding that work was being done even if record-keeping was incomplete. “The airport is operating safely and securely,” he said.
The city council transportation committee voted to accept and file the audit report.