For teachers facing abrasive moms and dads, a lesson in tact

Meghan Leahy

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Meghan Leahy

Q: I am a teacher who has parent-teacher conferences with my ninth-graders and their parents. Frequently, these meetings turn into the parent berating the child in front of me, with me wincing and not knowing how/if to interject. I don’t know how to politely correct the parent on how that’s possibly the worst strategy. Normally, I wait until the parent finishes and then give as many suggestions as I can for improvement. But I have never told a parent to stop. What do you suggest is appropriate?

A: Upon graduating from college, I landed a position as an English teacher at a great school. I taught sixth and eighth grades as well as high school English in an all-boys school with intense academic standards.

Although I loved the students and my days were happy, my first set of parent-teacher conferences is something I will never forget. There I was, 21, grade book out, greeting parents who were old enough to be my parents, and I was completely unprepared. I sat frozen as parents challenged my ability to teach, accused me of not understanding what their child needed for college, and borderline threatened me.

If these parents were with their children, they would upbraid them for low grades and accuse them of laziness, ingratitude and stupidity. Threats would often follow: “Do you want to go to the horrible school near us?” “I am not paying for you to get C’s.”

I would die inside as I watched students grow red in the cheeks and cast their eyes down. The shame was so palpable that I would begin to sweat right there with the child.

Panicked, I went to my mentor in the school. She gave me advice I built upon and made into my own: Don’t let the parents talk the entire time, and give them a concrete plan.

Unless it’s mandatory, don’t have the student present for the entire meeting. You need to speak to these parents alone before bringing in the student. Every parent getting tough news about their child needs a couple of moments to breathe and find equilibrium. I

Because we know that fear and anger will be the first emotions, you want to do your best to keep the student away from those primal reactions.

But you may not have the luxury of having the student outside. In that case, here are ideas on how to proceed.

1. Begin with the good news. There is always something good to say about a student, and you need to lead with it. This shows parents that you know their child has redeeming qualities and is more than just a grade. Show strong appreciation for these good qualities, and keep a smile on your face.

2. Discuss the grade and promptly demonstrate how this grade came to exist. Quickly zero in on what needs attention (homework, test grades, quizzes, behavior) and then — this is important — share your plan.

3. The biggest frustration I hear from parents is that a teacher will go on and on about what is not working, and then the meeting is over. The parents feel panicked and hopeless. A concise plan is needed to ease the parents’ fears and initiate hopeful action. I like a plan that is no more than three actionable steps.

4. By this point, if you are running the meeting well, the parents have not been allowed to speak very much. This is by design. You are the teacher, this is your meeting, and it is your role to set the tone and the goals. You’re also in charge of how much time is spent on questions and concerns. When I taught, I would take notes as the parents spoke, and if I could not answer their concern in the given time, I would ask them to write an email to me repeating the question. It was almost always something that we could address quickly, and, if not, I asked other professionals in the school for assistance.

5. End the meeting with a reminder of the plan, a hopeful feeling and an exact date that a check-in will occur. Again, I preferred that the parents check in with me, but you should do what works best for you and the families.

My hope is that this advice will help sidestep the shaming. But if parents are determined to embarrass their child, there are ways to slow it down. If a parent begins berating a student, don’t shame the parent. To defuse the anger, agree with the parent’s feelings and keep the conversation going. “Yes, I know it feels bad to see this D. I think you feel pretty disappointed, and I understand. Let’s refocus on how we are going to improve this. Again, we will … .” That way, you can move the conversation along so that the conference is not spent in anger.

The conferences won’t go perfectly, but at the end of day, you and the parents are just human, trying to do the best you can.