EXTRA LAYER OF CAUTION
A few links for avoiding pricey accidental in-app charges:
- Kindle users can keep kids from purchasing by setting parental controls. The shortened link is amzn.to/1nagHFO.
- Android users can keep their kids from running up an app tab by downloading the Kids Place app. The shortened link is bit.ly/1nhO09h.
- iPhone users can disable app purchasing by changing the restrictions setting. The shortened link for instructions is abt.cm/Um4TVn.
An elementary school-aged tablet fan was noodling around with a certain game and wound up charging nearly $3,000 in accidentally purchased in-app extras. Yikes! This is no criminal mastermind. This is a 7-year-old who thought he was only playing.
His mom discovered the huge expenditure and was able to get a refund by acting quickly. Young Master Tablet has had a stern talking-to, his device has been taken away for a period of time and its app-purchasing ability will be removed, along with the game in question, when he gets it back. (Heās really crushed about that last part.)
Weāre keeping him anonymous because A. His mom thinks heās suffered enough and B. He doesnāt actually know about the refund and is now making restitution with nearly $3,000 worth of extra chores. Thatās clever parenting.
He should not feel so bad, though. Kids accidentally making in-app purchases is incredibly common.
Apple agreed to a huge settlement earlier this year, āpaying a minimum of $32.5 million, to settle a Federal Trade Commission complaint that the company billed consumers for millions of dollars of charges incurred by children in kidsā mobile apps without their parentsā consent,ā the FTC announced in January. āApple received at least tens of thousands of complaints about unauthorized in-app purchases by children ⦠consumers have reported millions of dollars in unauthorized charges to Apple.ā
In a statement at the time, FTC Chairwoman Edith Ramirez called the settlement āa victory for consumersā and āa signal to the business community.ā
Consumer advocate Clark Howard, whose syndicated radio show can be heard locally from 8 to 10 p.m. weeknights on News 95.5 & AM 750 WSB, offers parents guidelines on guarding against such accidental charges.
"Before you throw up your hands in defeat, know that you have some defenses here against huge in-app purchases," he said in an article detailing how to protect yourself. See his tips at bit.ly/1ubFs9j.
The mistaken charges are bedeviling users elsewhere, too. The European Union has criticized Apple and Google for making it too easy for app users to rack up additional costs and wants clearer explanations of gamesā ātrue costs,ā according to a BBC article last week.
In a statement to the BBC, Apple said, āWe are always working to strengthen the protections we have in place, and weāre adding great new features with iOS 8, such as Ask to Buy, giving parents even more control over what their kids can buy on the App Store.ā
Apps arenāt the only issue, though. Itās easy for kids to buy all sorts of stuff online. Adorable 17-month-old Mary Wells Johnson, of Marietta, before her first birthday, managed to buy three albumsā worth of tunes by fiddling with the Pandora app on her momās phone.
āGotta love kids and their tech skills, even at 11 months,ā said her mother, Sam Johnson. She decided to keep the DJ MW Mix, which included Third Day, Keith Urban and Miranda Lambert, so she didnāt seek a refund. She did add a password to her phone to prevent future downloads, though.
Two years ago, Jen Hunt, of Alpharetta, learned sheād bought a $950 trip to Mexico from Groupon, courtesy of her then-3-year-old.
āThey sent me an email confirming the purchase a few hours after the purchase,ā Hunt said. She called to inform Groupon that the purchase had been an error. When the company confirmed it had come from her phone, she realized that her son Carter had been playing with it at the time.
āThey were kind enough to forgive since it was within 24 hours,ā she said. āI deleted the app and now (the phone) has a password.ā
Heather Taylorās son Owen made a modestly expensive and rather low-tech investment during a family beach trip last summer. Then aged 7, he managed to order a movie on the in-room demand service, thinking he was just going to watch a preview.
āNo more TV in the bedroom for him!ā Taylor said. āItās a little troubling that it is so easy for kids to order with the click of a button. As inappropriate as that movie was for him, Iām just glad it was āThe Hobbitā and not some adult film that he stumbled upon.ā
On the other hand, Owenās tech savvy comes in handy.
āWhen we got some new Xfinity (cable) box, he had to show me how to record my shows,ā Taylor said. āWhat will I do in 10 years when he goes to college?ā
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