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AJC New Findings: Atlanta Airport

How much do travelers spend at Hartsfield-Jackson concessions?

Kelly Yamanouchi

Passengers spent an average of $11.87 on food, beverages, shopping and services at Hartsfield-Jackson International in 2018, according to a year-end report on the airport’s concessions revenue.

Spending at airport restaurants and shops had been increasing in recent years, though last year the growth halted.

Source: Mack II
Source: Mack II

The $11.87 concessions revenue per passenger boarding a plane was down slightly from $11.91 in 2017. The total includes food and beverage, retail, the Georgia Lottery and services like spas, currency exchange and shoeshine. The airport said the revenue per passenger was "relatively flat" amid 3.3 percent growth in passenger counts.

The Atlanta airport’s standard is that airport restaurants and eateries should not charge prices more than 10 percent higher than comparable street locations.

Examples in the audit report: An Asian chopped chicken salad that typically goes for $7.49 costs $9.29 at the airport. A combo meal with a local price of $6.76 costs $7.99 at the airport. A chicken entree that costs $8.69 at a local store costs $9.99 at the airport.

Hartsfield-Jackson said at the time that monitoring prices “requires constant vigilance on the part of the airport,” and struck a $340,000 contract with a company to do market basket pricing surveys.

“There is a distinct perception among the public that airports are overcharging,” airport documents for the contract said.

Airports focus heavily on growing revenue from concessions. Hartsfield-Jackson brings in $1 billion in revenue from concessions and car rentals annually.

Source: HMSHost
Source: HMSHost

At the airport, contracting for new concessions has been on hold for well over a year, amid controversy over airport contracts and a federal investigation into corruption at Atlanta City Hall.