Another alternative is to quit using your personal account, and instead transfer all of its files to the Office 365 account. Even your combined files are unlikely to exceed the 100-gigabyte capacity of the business account, and you’d be able to access everything with one password.
Q: I’m having problems with the PC version of the instant messaging app Imo. I’ve been making video calls with Imo for months, but recently the audio has stopped working. The PC’s audio still works for other online programs, such as YouTube. What can I do?
—Wade Brooks, Peyton, Colo.
A: The free Imo Messenger software is popular partly because it’s simple to use. But that ease-of-use doesn’t extend to fixing it; there’s little information about how to troubleshoot problems.
But, because you’ve been using an older version of the Imo software for several months, you may be able to fix the problem by downloading the latest version of the app (version 1.3.0), that was released in July for Windows 7, 8 and 10. (Read details of the latest version at tinyurl.com/y93kvxeu and download it at tinyurl.com/y8urfzsd).
Mac users can also download the Imo app. But they must first download the “Bluestack” Android emulator program that allows a Mac to use an Imo program designed for Android phones or tablets. (See “How to download Imo for MAC” at tinyurl.com/yax5l9vv).
Q: I use Windows 10 Mail to handle my Frontiernet.net e-mail. When I find an error in my e-mail contact list, I delete that entry and replace it with a new one that has the right information. But when I send a new e-mail, the deleted and new contacts pop up as address choices. Why?
—Ralph Schumacher, Rosemount, Minn.
A: It may be caused by a software error that only Microsoft can fix. But consider this: You’ve been deleting flawed contact information from Windows 10 Mail. But maybe the flaw is really in Frontier’s e-mail system, and when the two e-mail systems sync, flawed Frontier contact data is copied to Windows 10 Mail again. If so, you could fix it by turning off “contacts sync” in Windows 10 Mail (see tinyurl.com/y78k3bga).
Steve Alexander covers technology for the Minneapolis Star Tribune. Readers may write to him at Tech Q&A, 425 Portland Ave. S., Minneapolis, Minn. 55488-0002; email: email@example.com. Please include a full name, city and phone number.