The massive outage Sunday afternoon left planes and passengers stranded for hours, forced airlines to cancel more than 1,100 flights and created a logistical nightmare during the already-busy holiday travel season.
Though no injuries were reported, the lack of information during the first few hours led to a chaotic scene both inside and outside the airport. The mayor apologized Monday for the delays in his response, but said officials knew little about the extent of the blaze for hours because it erupted in underground tunnels and needed extensive ventilation to clear noxious fumes.
“We could always communicate better and more effectively,” Reed said. “But I did believe that it would be highly frustrating to hold a press event where we communicated nothing. Everyone knew that we had a fire that occurred, but we could not even know when we could get the airport up and operational.”