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A city in Florida has responded to the rider complaints about roaches on one of its buses.
The Jacksonville Transportation Authority says it is taking steps to resolve the issue, according to ActionNewsJax.
Bus passenger Elijh Williams said he was sitting on a JTA bus when he saw a clump of roaches. JTA said after speaking with him, it took the bus out of service.
JTA leaders and Williams met Tuesday to discuss the roaches. Williams sent us video of what he had to deal with on a bus ride last month.
Williams said he was grossed out and called JTA.
"I first contacted the bus driver that was driving the bus and after speaking with her, she told me to contact JTA and I spoke with the gentleman. He said they were going to investigate it," Williams said.
But he said he still saw roaches so he wrote to JTA on Facebook. We asked JTA public relations manager Leigh Ann Rassler why it took so long to take the bus out of service. She said there was a miscommunication about what bus the roaches were discovered on.
"We were like, what's going on here, we need to pull this bus and check this out," Rassler said.
"I guess there was a miscommunication because when it first happened, I gave a very detailed message," Williams said.
JTA said the bus was pulled out of service and was fumigated. Williams said he's glad the issue is being dealt with and hopes JTA can keep up with problems like this in the future.
JTA said the bus will be inspected one more time and cleaned before being put back in service.
JTA said bus drivers are supposed to inspect buses every night and report problems they see. They also say they fumigate for bugs every quarter but will look into that and see if that needs to be done more often, especially during the summer months.
At least one passenger was not satisfied with the city's response.
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