He’s survived by Ruth, his wife of 74 years, as well as four children and many grandchildren. He’s also survived by some 40,000 employees and countless loyal patrons who frequent the Southern staple, a haven for ramblers, travelers, partiers and families.
“My father genuinely loved every customer who walked into a Waffle House, and customers immediately understood that,” Joe Rogers Jr., chairman of Waffle House, Inc., said in a news release. “The customer always came first for him, and he made sure the customer came first for everyone who worked with him.”
The elder Rogers founded Waffle House in 1955 with neighbor Forkner while working for the Toddle House chain. The pair had met when Rogers bought a house from Forkner, who was in the real estate business.
They decided Avondale Estates needed a 24-hour restaurant. It launched on Labor Day 1955.
By 1961, the duo had four Waffle House locations, and Rogers joined the growing business full-time.
Along the way, Rogers maintained a reputation as a champion of customer service. Forkner, who is now 99 years old, was the businessman, Rogers the man behind the counter or strolling between tables chatting with customers.
“We’re not in the restaurant business,” Rogers said all the time. “We’re in the people business.”
The customers were his people.
So were the employees.
"Most of our waitresses have hard lives," he said in a 2004 interview with The Atlanta Journal-Constitution. "A lot of them have a bunch of kids at home, and maybe their husbands don't have good jobs. We can't solve all their problems, but we can listen to them."
Rogers and Forkner phased themselves out of the day-to-day operations in the late 1970s. They still spent time at the corporate headquarters in Norcross even in their mid-80s.
Rogers went in up until a few years ago.
“Joe and Tom never imagined their company would grow to the 1,900 restaurants we have today,” Joe Rogers Jr. said. “They never envisioned the financial success shared by so many of their associates 61 years later.”
But it always seemed to be more about the personal connections for Joe Rogers Sr.
"I'm not an executive,” he told the AJC. “I'm a waffle cook.”
It all went back to that shack near the river in rural Tennessee.
He recalled vividly even more than a half century later how it made him feel in his moment of tiredness and hunger. It made him feel better.
"Our job,” he said, “is to make people feel better because they ate with us."
A memorial service is set for Wednesday at 1:30 p.m. at the Georgia Tech Hotel and Conference Center, 800 Spring Street NW in Atlanta. In lieu of flowers, Waffle House said contributions may be made to the Giving Kitchen, which helps Atlanta area restaurant workers, or the Ida Cason Callaway Foundation.
Like DeKalb County News Now on Facebook | Follow on Twitter and Instagram
Video: 12 things you didn't know about Waffle House