Milton ended its permit for trash pick-up with one of the multiple sanitation companies serving residents and business owners.
The city said Allegiance Sanitation hasn’t paid its $500 quarterly fee for the past year and a half, and failed to show proof of insurance.
Residents currently served by Allegiance can continue until Jan. 1. City council members voted unanimously on Nov. 19 to end the permit.
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The city has approved eight residential waste hauling companies that residents can contract with and seven for commercial customers.
It isn’t clear how many individual Allegiance customers are affected, said city spokeswoman Shannon Ferguson, because the trash process is handled through the third parties — she said Allegiance would know.
Allegiance declined to comment.
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According to a city news release, Milton’s finance director Bernadette Harvill told the council that Allegiance “has a history of chronic late payments” and that staff tried to work with the company and reach out to them about the permit cancellation.
“Customer complaints have included unpredictable pick up; cancellation fees not previously disclosed to the customer; failure to complete final service dates; and refusal to pick up trash bins upon cancellation by the customer,” Harvill said.
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Ferguson said this is the second time in the 12-year-old city’s history it has nixed the permit of a trash hauler.
“Looking forward, we are discussing possible opportunities for communicating more directly with impacted customers (our residents) in situations such as this, understanding that this is essentially an outsourced service managed by taxpayers directly,” she said.
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