The city of East Point has announced that the Customer Care Drive Thru is scheduled to reopen on Oct. 27.
- Several upgrades have been added to enhance the customer experience:
- Installation of new ADA doors to better serve individuals with disabilities.
- Addition of a voice enhancement system (speakers) in all windows on the Front-Line for more effective communication between employees and customers.
- Handicap station (window) to better serve persons with disabilities.
- The addition of three Customer Care Specialists to the lobby.
- Monitors have been installed in the Call Center to track the volume of calls received, handled and average wait times.
Information: www.eastpointcity.org/customer-care
About the Author
The Latest
