Increasing in ranking since last year, Cobb County’s Water Department now ranks highest in customer satisfaction among all regions throughout the nation by J.D. Power, a nationally recognized consumer insight firm. (Courtesy of Cobb County)

Cobb’s Water Department ranked top in nation

Cobb County’s Water Department has received the nation’s top ranking in customer satisfaction, according to a nationally recognized consumer insight firm.

J.D. Power listed the department as the top-rated department in the South, according to a Cobb County news release.

Cobb’s score of 782 out of 1,000 was the highest in all regions.

“In light of the ongoing increases in construction, energy, chemical and other costs, we are pleased to continue to be able to provide quality services at a reasonable price,” said Cobb Water Director Steve McCullers.

County Manager Rob Hosack said, “We’re proud that our Water Department uses innovative approaches to provide a service at a fair price that customers clearly value.”

J.D. Power said, in a news release, overall satisfaction is measured by examining 33 attributes in six factors listed in order of importance: delivery, price, conservation, billing and payment, communications and customer service.

Cobb’s ranking rose from last year when the Water Department finished third in the South and third nationally.

J.D. Power’s study looked at 89 water utilities nationwide that handle more than 400,000 customers.

Information on the study: JDpower.com/business/press-releases/2019-water-utility-residential-customer-satisfaction-study

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