J.D. Power said, in a news release, overall satisfaction is measured by examining 33 attributes in six factors listed in order of importance: delivery, price, conservation, billing and payment, communications and customer service.
Cobb’s ranking rose from last year when the Water Department finished third in the South and third nationally.
J.D. Power’s study looked at 89 water utilities nationwide that handle more than 400,000 customers.
Information on the study: JDpower.com/business/press-releases/2019-water-utility-residential-customer-satisfaction-study