Authentic Super Bowl tickets have raised surfaces, holograms and other elements. No matter how real the fake ones look, they won't get you into the game, officials warn.
Photo: News | WFXT
Photo: News | WFXT

Big events bring out ‘rogue’ ticket sellers

It’s not unusual for ticket buyers to encounter scams when buying tickets for major sporting events or concerts. It is unusual for those accusations to come from friends and family.

This week, Ketan Shah, 48, a businessman from Lawrenceville, was arrested in California, having fled the metro area in December. He is accused of taking more than $750,000 for Super Bowl LIII tickets he never delivered to friends and family members, including his own mother. Shah is set to be extradited to Georgia, where he faces at least one count of theft by conversion.

“It is pretty unusual,” said Mike Boynton, vice president of sales for the Better Business Bureau (BBB) in metro Atlanta. “Typically consumers are scammed when they are dealing with individuals they don’t know.”

Channel 2's Matt Johnson spoke with a victim who said he spent $50,000 on Super Bowl tickets ... and never got them.

Ticket scams of all sorts are alive and well, according to data from the BBB. In 2018, the consumer protection organization received more than 300 reports through the online scam tracker about ticket scams related to sporting events, concerts and other events, Boynton said. Online purchases are the biggest triggers. Over the past three years, online purchase scams jumped from 3 percent to 15 percent of total scams reported to BBB, Boynton said. Scammers advertise tickets online, then take money, most often cash, and deliver fake tickets or no tickets at all. Georgia’s fairly strong regulations on ticket resellers help, said experts, but only to an extent.

Gary Adler, spokesman for the National Association of Ticket Brokers (NATB), said individuals like Shah who allegedly prey on unsuspecting and emotional consumers are often lumped in with legitimate sellers. “This is just a guy who saw this opportunity and allegedly did these things. That is why we put out tips and warnings around high-profile events. Tickets are a passionate thing,” Adler said.

Whether it is a guy with a pile of card stock and a printing machine planning to print fake tickets like the Atlanta man recently indicted for trafficking counterfeit tickets or an unlicensed broker engaging in “speculative listing,” a practice in which brokers only obtain tickets after customers have placed an order, consumers often are left with no recourse.

Many consumers follow the right tips — they don’t buy from strangers, they review the policies and restrictions — but they still find themselves engaged in a bad deal. It doesn’t help when scammers use legitimate ticketing agencies as a cover for their shady enterprises.

>> Read MoreAvoid ticket scams for concerts, sporting events and more

Jeff Welch of Sharpsburg thought he had done his due diligence when he purchased a pair of tickets on Craigslist to see Aerosmith during the Bud Light Super Bowl Music Fest at State Farm Arena. The ad ensured authenticity by offering to transfer the tickets in person through the Ticketmaster app.

Welch first made sure he checked Ticketmaster’s policy online and confirmed that he had contact information for the seller. They met at a Cracker Barrel in Conyers, and before handing over $300 cash, Welch confirmed the transfer had gone through and the tickets had appeared in his Ticketmaster ticket queue. “Everything seemed kosher until the night we got to the concert,” Welch said.

That night, when Welch pulled out his phone to scan the QR code, it had disappeared. “I thought there was a glitch,” he said. But when he spoke to management, he learned the tickets had been removed from his account after the original buyer claimed fraud through Ticketmaster. Officials on-site told him the ticket had been sold multiple times. Welch said he thinks a loophole in Ticketmaster’s transfer system enabled the scammer to resell the ticket over and over to different buyers, each time claiming the sale was fraudulent.

In response to the AJC’s request for comment, a spokesperson for Ticketmaster said the fraud department was researching the issue. Welch ended up buying new tickets for the show that evening from StubHub, the ticket exchange company owned by eBay.

“It is a shame to hear all of these stories. We work hard to educate people about the difference between rogue sellers and professionals,” said Adler. “(NATB) has a detailed code of ethics and a complaint procedure for consumers who feel they have been wronged. Our members do the right thing and take care of people.”

In Georgia, ticket brokers must pay a $500 annual fee to the secretary of state for a license, have a permanent office or place of business and register for sales and use tax purposes. Only licensed brokers can resell tickets above face value; however, the provision does not apply to individuals who are reselling a ticket that was purchased for personal use.

“People have very little understanding of how the ticket market works, especially for high-profile events,” Adler said. “It just brings out the bad actors.”


The National Association of Ticket Brokers and the Better Business Bureau partnered to help consumers avoid ticket buying scams. Here are some of the tips offered on the website

    • Purchase tickets from the venue.
    • Legitimate resellers, scalpers and scammers are not the same. Know the difference.
    • Look up the ticket seller or broker on or check to see if they are a member of NATB.
    • If you buy online, go with vendors you know, look for the secured purchasing symbol and do not be fooled by phishing emails from websites similar to well-known companies.
    • Be aware of the refund policy.
    • Always try to pay with a credit card. Cash, debit cards or wire transfers are risky.
    • For any in-demand event, ads for cheap tickets are likely a scam.
    • Visit the arena where the event will be held and have the box office verify your tickets.

Support real journalism. Support local journalism. Subscribe to The Atlanta Journal-Constitution today. See offers.

Your subscription to the Atlanta Journal-Constitution funds in-depth reporting and investigations that keep you informed. Thank you for supporting real journalism.

Download the new AJC app. More local news, more breaking news and in-depth journalism. Atlanta. News. Now.

Download the new AJC app. More local news, more breaking news and in-depth journalism. Atlanta. News. Now.

With the largest team in the state, the AJC reports what’s really going on with your tax dollars and your elected officials. Subscribe today. Visit the AJC's Georgia Navigator for the latest in Georgia politics.

Your subscription to The Atlanta Journal-Constitution funds in-depth reporting and investigations that keep you informed. Thank you for supporting real journalism. Visit the AJC's Georgia Navigator for the latest in Georgia politics.