Atlanta’s non-emergency call center extends hours later into evening

ATL311 provides information on topics like trash collection and recycling.

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ATL311 provides information on topics like trash collection and recycling.

The city of Atlanta announced Friday that ATL311, a non-emergency call center to help residents quickly access city departments and services, has extended their hours of operation.

The service allows residents to report issues, such as water leaks and potholes, or get information on topics like trash collection and recycling. The new hours are Monday through Friday from 7 a.m. to 8 p.m. Previously, hours ran from 7 a.m. to 6 p.m.

Rocky Atkins, executive director of customer service, said the extended hours will help customers with demanding schedules reach the city in the evening.

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ATL311 handles an average of about 34,000 calls per month, with about 80 percent of service calls relating to public works and watershed topics, according to a press release.

The service launched in 2014 and the next year won the national 2015 Digital Government Achievement Award. Issues can be reported at 3-1-1, 404-546-0311 or on the website.

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