Homeowners who’ve wondered why their grass didn’t improve after a scheduled lawn treatment might consider the experience of a Florida resident.
Rich Kleber, of Weeki Wachee, checked his home surveillance video to make sure a troubled area had been properly sprayed, according to ABC News. When he did, he saw an employee for TruGreen, "get out of the truck, knock on the front door, walk around the property, get back in his vehicle for 5 to 7 minutes and then stick a sign on my door," he told the network.
A sign had been planted in his yard stating that the lawn had been serviced, but Kleber knew by the video that it had not been. He contacted the company to complain and told ABC News he was waiting for a refund.
In a statement, Memphis-based TruGreen said, in part: “Our specialists are paid by the hour, not the job, and are bonused on customer satisfaction and retention, not on the number of lawns they complete per day. We have a zero tolerance policy for fraudulent behavior, and terminate any employee who does not uphold our values of integrity and service. In this specific case, the specialist was terminated and, although we were performing a free service call, we refunded the customer more than $800.”
A spokesperson for the company said the branch in Florida is company-owned.
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