The Henry County Water Authority has made a major adjustment at its headquarters building in McDonough that officials said has improved service and saved money. A second drive-thru lane has been installed for customers who prefer to do business with the authority that way.
Officials said that the HCWA was averaging around 1,500 drive-thru customers per month prior to last year’s COVID-19 shutdown, but that number jumped to 1,750 per month when the building was closed to the public. The added drive-thru lane replaces a self-service kiosk that was previously located there, and officials said the renovation has improved wait times significantly. Online bill payments have increased about 6 percent since the pandemic began, while walk-in traffic has dropped by two-thirds.
Information: hcwa.com.
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