Cobb County introduces free citizen reporting tool

SeeClickFix is a new, free mobile app and web tool that can be used by Cobb residents to report a variety of concerns such as pot holes, debris and damages. (Courtesy of Cobb County)
SeeClickFix is a new, free mobile app and web tool that can be used by Cobb residents to report a variety of concerns such as pot holes, debris and damages. (Courtesy of Cobb County)

Soon Cobb County residents will have a new, direct line of communication for reporting “nonemergency, quality-of-life concerns” to Cobb Department of Transportation and Parks staff.

On Jan. 26, the county will upgrade to a new mobile app and web tool called SeeClickFix.

This new reporting tool will replace the YourGov application and the “Submit a Parks Service Request” form currently used by citizens.

SeeClickFix makes it easy for residents to provide the essential information that crews need to respond to concerns using the smart phone application or online tools, according to a county statement.

Once submitted, citizen concerns are routed instantly to the appropriate staff.

Then the user receives an email acknowledging the service request and a follow-up email once the work is complete or the issue has been resolved.

Users can check the status of their report anytime.

Other users can view, comment on and vote to fix items submitted by their neighbors.

Users can even create their own “watch areas” to receive notifications about all of the reports in their community, enabling them to follow the progress of all service requests—not just the ones they report.

SeeClickFix is free to download on the App Store or Google Play.

Also, the online tool can be accessed by CobbDOT.org or SeeClickFix.com.

Learn how to report an issue at youtube.com/watch?v=NYKo5koU_jI.

Watch a short video about SeeClickFix at youtube.com/watch?v=YFX3vZ8oxG4.

Information: CobbCounty.org/transportation/news/cobb-county-upgrades-new-citizen-reporting-tool

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