Infinite Energy put up some Georgia families in hotels this week, when they could not get natural gas service connected to a number of customers because of the cold.
Infinite Energy relies on crews from AGL to do the hands-on installations and those crews were temporarily held back because of icy or uncertain road conditions.
“When AGL did not want to send the crews out because of unsafe conditions, they delayed or cancelled appointments,” said Valerie Gardner, a spokeswoman for Infinite Energy.
Some of the appointments were for installing service to new customers. Others were to re-install service to customers who had been delinquent in paying bills and had their service cut off.
Because the homes were dependent on natural gas service for heat and temperatures were as low as the teens in much of the state, the company offered hotel rooms to those customers without service, Gardner said.
The hotels were offered to 52 customers. At least 10 took up the offer, she said.
With temperatures rising, service trucks are again on the roads and the company is hoping that customers are hooked up again quickly, perhaps over the weekend.
Florida-based Infinite Energy would not say how many customers it has customers in Georgia.