The CMS awarded the contract to Workforce Solutions last March.
The biggest problems occurred around the system’s ability to verify the identities of applicants, government officials said, and to send that information to insurers. Other contractors were involved in those parts of the project.
“The Equifax Workforce Solutions income verification solution is working as designed,” said Lynn Spellecy, corporate counsel for the company, in testimony before the U.S. House Committee on Energy & Commerce.
She said the program had “not experienced any significant problems or interruptions …” since the exchanges launched Oct. 1, and “we have not experienced any issues, down times or anomalies since the start date.”
Spellecy said Workforce Solutions had, tested its system prior to the launch so that it “would be prepared for current and future applicant volumes.”
Workforce Solutions verifies an applicant’s income only after the applicant gains access to the HealthCare.gov website or to a state-based exchange.
“Equifax does not play a role in any of these steps or the identity-proofing and authentication that accompanies them,” Spellecy said.
The company verifies employment and income by using information provided to it by more than 3,000 employers. It has 54 million current employee payroll records and expects to have 78 million by 2017. The information is otherwise used for purposes such as housing or auto purchase applications.