As the restaurant industry has been disrupted by the COVID-19 pandemic, Hayakawa’s unwavering attention to detail is easy to see in both the safety precautions he and his staff take to serve their customers, and in the gorgeous bentos he’s been serving for lunch and dinner.
First, the process: Sushi Hayakawa has used the reservation system Tock for a while, and it is well-suited for the challenges restaurants are facing during the pandemic. Using Tock, customers put in their credit card information, reserve a bento, and agree to be charged if they don’t show up, or cancel their order. This allows the restaurant to plan its ingredient ordering around actual restaurant traffic, so it is less likely to run out of menu items or waste unused ingredients. Sushi Hayakawa’s Tock reservations for bentos are limited, and are released every Monday at noon. They quickly sell out.