Delta Air Lines said it will begin sending alerts to customers whose flights may be disrupted by severe weather or other issues, who can reschedule their flights without paying certain change fees.
Atlanta-based Delta said it tested a system of sending such alerts recently in the Northeast.
Airlines often post change fee waiver notices on their websites when storms threaten to cause flight disruptions, but travelers sometimes are unaware of the notices and the risk of their flights being cancelled or the chance to change their flights without a fee.
The new alerts will go out via text or e-mails to passengers who have their contact information on file with Delta.
Delta has been beleaguered by mass cancellation events over the past year, including disruptions caused by computer outages and a thunderstorm that caused five days of cancellations earlier this year. It has worked on ways to prevent and better recover from such events.
Change fee waivers can allow those with flexible schedules to avoid getting stuck at the airport waiting for flights or stranded somewhere when flights are cancelled.
Delta pledges ‘complete deep dive’ after meltdown Delta will send alerts on change fee waivers via text or e-mail to passengers who have their contact information on file with Delta.
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