Delta Air Lines said it will begin sending alerts to customers whose flights may be disrupted by severe weather or other issues, who can reschedule their flights without paying certain change fees.
Atlanta-based Delta said it tested a system of sending such alerts recently in the Northeast.
Airlines often post change fee waiver notices on their websites when storms threaten to cause flight disruptions, but travelers sometimes are unaware of the notices and the risk of their flights being cancelled or the chance to change their flights without a fee.
The new alerts will go out via text or e-mails to passengers who have their contact information on file with Delta.
Delta has been beleaguered by mass cancellation events over the past year, including disruptions caused by computer outages and a thunderstorm that caused five days of cancellations earlier this year. It has worked on ways to prevent and better recover from such events.
Change fee waivers can allow those with flexible schedules to avoid getting stuck at the airport waiting for flights or stranded somewhere when flights are cancelled.
MORE:
Here’s why one day of thunderstorms turned into a five-day Delta meltdown
Delta computer risk ‘went undetected,’ CEO says
Tech woes dog Delta, other airlines
Delta faces big image repair job
Delta pledges ‘complete deep dive’ after meltdown Delta will send alerts on change fee waivers via text or e-mail to passengers who have their contact information on file with Delta.
Support real journalism. Support local journalism. Subscribe to The Atlanta Journal-Constitution today. See offers.
Your subscription to the Atlanta Journal-Constitution funds in-depth reporting and investigations that keep you informed. Thank you for supporting real journalism.
