Aug 12, 2019 Hartsfield-Jackson International Airport : The world’s busiest airport moved off-airport parking shuttle pick-ups at the domestic terminal to the Terminal North lower level on Monday Aug. 12. Previously, those shuttles line up in designated spaces along an aisle of the ground transportation center outside the airport’s west exit door. But there are major construction projects planned in that area, include an extension of the Plane Train tunnel and improvements to the West curb area. Monday, airport officials advised passengers taking off-airport parking shuttles to go to Terminal North escalators down to the lower level and exit through door LN1. Airport officials say signs and customer service representatives in bright green jackets will direct passengers. There will be no change for shuttle drop-offs, which will continue to be at the outer curb on the upper level of Terminal North. Regional shared-ride shuttle pick-ups will also be relocated effective Monday Aug. 12. The regional shared-ride shuttle pick-up area will take the place of the off-airport parking shuttles, behind the hotel shuttle aisle. Airport officials plan to later announce more changes for shuttle locations this fall. JOHN SPINK/JSPINK@AJC.COM
Photo: The Atlanta Journal-Constitution
Photo: The Atlanta Journal-Constitution

Hartsfield-Jackson relocates off-airport parking shuttle pickups

Travelers who use off-airport parking at Hartsfield-Jackson International Airport must now go to a new location for shuttle pickups at the domestic terminal.

To make way for the first stages of construction to prepare for a new InterContinental Hotel to be built next to the world’s busiest airport, off-airport parking shuttles on Monday began picking up passengers at the Terminal North lower level.

Aug 12, 2019 Hartsfield-Jackson International Airport : The world’s busiest airport moved off-airport parking shuttle pick-ups at the domestic terminal to the Terminal North lower level on Monday Aug. 12. Previously, those shuttles line up in designated spaces along an aisle of the ground transportation center outside the airport’s west exit door. But there are major construction projects planned in that area, include an extension of the Plane Train tunnel and improvements to the West curb area. Monday, airport officials advised passengers taking off-airport parking shuttles to go to Terminal North escalators down to the lower level and exit through door LN1. Airport officials say signs and customer service representatives in bright green jackets will direct passengers. There will be no change for shuttle drop-offs, which will continue to be at the outer curb on the upper level of Terminal North. Regional shared-ride shuttle pick-ups will also be relocated effective Monday Aug. 12. The regional shared-ride shuttle pick-up area will take the place of the off-airport parking shuttles, behind the hotel shuttle aisle. Airport officials plan to later announce more changes for shuttle locations this fall. JOHN SPINK/JSPINK@AJC.COM
Photo: The Atlanta Journal-Constitution

The new off-airport parking shuttle pickup location will be in effect for roughly two years, according to airport officials.

Aug 12, 2019 Hartsfield-Jackson International Airport : The world’s busiest airport moved off-airport parking shuttle pick-ups at the domestic terminal to the Terminal North lower level on Monday Aug. 12. Previously, those shuttles line up in designated spaces along an aisle of the ground transportation center outside the airport’s west exit door. But there are major construction projects planned in that area, include an extension of the Plane Train tunnel and improvements to the West curb area. Monday, airport officials advised passengers taking off-airport parking shuttles to go to Terminal North escalators down to the lower level and exit through door LN1. Airport officials say signs and customer service representatives in bright green jackets will direct passengers. There will be no change for shuttle drop-offs, which will continue to be at the outer curb on the upper level of Terminal North. Regional shared-ride shuttle pick-ups will also be relocated effective Monday Aug. 12. The regional shared-ride shuttle pick-up area will take the place of the off-airport parking shuttles, behind the hotel shuttle aisle. Airport officials plan to later announce more changes for shuttle locations this fall. JOHN SPINK/JSPINK@AJC.COM
Photo: The Atlanta Journal-Constitution

On Monday morning, there were some directional signs and airport staff in certain areas to direct passengers.

This dynamic digital sign cycles between displaying directions for Off-Airport Parking Shuttles and Restrooms, Rideshare and Delta Check-In.

There was still some confusion when passengers who were unaware of the shift went to the previous longtime off-airport parking shuttle zone at the ground transportation center outside the west exit of the domestic terminal, where there are now regional shared-ride shuttle pick-ups. Off-airport parking customers then walked back through the terminal to get to the new location.

To get to the new off-airport parking shuttle pick-up location, passengers should head to Terminal North escalators behind baggage carousel 4 and go down to the lower level, exit through door LN1 and turn left.

The entrance to the escalators down to door LN1 is marked in green, behind baggage carousel 4 at domestic Terminal North.

Passengers arriving on Delta Air Lines, the dominant carrier at the Atlanta airport, should cross over to Terminal North to take escalators down to the off-airport parking pickup area.

A dynamic digital sign rotates between displaying directions for Off-Airport Parking Shuttles, Rental Cars, Taxis and Greyhound.

At the new shuttle pickup area, there are no designated spaces for particular parking companies as there were at the old location.

Instead, the shuttles line up along the curb as they arrive, and passenger can check in at a podium for more information on their shuttle.

Aug 12, 2019 Hartsfield-Jackson International Airport : The world’s busiest airport moved off-airport parking shuttle pick-ups at the domestic terminal to the Terminal North lower level on Monday Aug. 12. Previously, those shuttles line up in designated spaces along an aisle of the ground transportation center outside the airport’s west exit door. But there are major construction projects planned in that area, include an extension of the Plane Train tunnel and improvements to the West curb area. Monday, airport officials advised passengers taking off-airport parking shuttles to go to Terminal North escalators down to the lower level and exit through door LN1. Airport officials say signs and customer service representatives in bright green jackets will direct passengers. There will be no change for shuttle drop-offs, which will continue to be at the outer curb on the upper level of Terminal North. Regional shared-ride shuttle pick-ups will also be relocated effective Monday Aug. 12. The regional shared-ride shuttle pick-up area will take the place of the off-airport parking shuttles, behind the hotel shuttle aisle. Airport officials plan to later announce more changes for shuttle locations this fall. JOHN SPINK/JSPINK@AJC.COM
Photo: The Atlanta Journal-Constitution

There is no change for shuttle drop-offs, which will continue to be at the outer curb on the upper level of Terminal North. Family and friends picking up travelers can still go to the Terminal North lower level for less-congested curbside pickup along the main lower level curb beyond the initial shuttle pickup zone.

The airport plans to announce later this fall the relocation of other ground transportation services to make way for the hotel.

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About the Author

Kelly Yamanouchi
Kelly Yamanouchi
Business reporter Kelly Yamanouchi covers airlines and the airport.
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