A consumer may not know “that they’re getting a product that isn’t genuine,” Rivera said. She advised that consumers should do research, buy from reputable distributors and get brand name goods like a Michael Kors bag directly from Michael Kors.
If a counterfeit item is seized from a cargo shipment by Customs and Border Protection, the shipment may never make it to the recipient.
By using tracking numbers from UPS, FedEx or the Postal Service, consumers may find out if their item was seized by the agency. To get a refund for a counterfeit item, consumers would need to deal with the company they ordered from, Rivera said.