Peggy Bush never would've imagined a password would cause her so much grief after the death of the husband.
The 72-year-old Canadian woman shared an Apple computer and an iPad with her husband, but she didn't know the password to the devices. Her husband had always logged onto them.
Bush realized that she didn't know the password to the Apple account when a game she was playing on one of the devices alerted her that she had to log in again. Bush's daughter called the company to explain the situation, expecting a simple solution. Instead, the family was told the company needed more official paperwork.
Bush's daughter, Donna Bush, called Apple multiple times and provided the company with copies of her father's will and a notarized death certificate. Still, the mother and daughter were unable to obtain the password. Donna was told she would need a court order.
Donna wrote a letter to Apple CEO Tim Cook detailing the situation and why she thought it was unfair that her mother should have to obtain a court order, which can cost hundreds or thousands of dollars.
When Apple was finally contacted by media outlets about the issue, the company reached out to the Bushes, calling the situation a "misunderstanding" and offered to help the family solve the problem.
About the Author
