Some new iPhoneX products are "freezing" when the temperature drops, according to some customers.
Photo: TPG/Getty Images
Photo: TPG/Getty Images

Users claim iPhoneX 'freezes' in cold weather

Apple customers are feeling out in the cold when it comes to the new iPhoneX and weather conditions.

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The software company acknowledged that the screen of the iPhoneX becomes unresponsive when it is taken outdoors in cold weather and plans to fix the issue in a future software update, according to Loop Insight.

Phone users complained on a Reddit thread that the iPhone X's screen becomes unresponsive outside in the cold. When they come back inside where it's warmer, the iPhone X goes back to operating normally. Not all iPhone X owners have experienced the problem, but according to the posts on Reddit, a sizable portion are able to replicate the issue.

In a statement to Loop Insight, Apple said that it's “aware of instances where the iPhone X screen will become temporarily unresponsive to touch after a rapid change to a cold environment.”

In a support page entry, Apple said that it recommends using the iPhoneX in temperatures between 32 and 95 degrees, Fox News reported.

Apple did not announce a time frame for the software update for the iPhoneX, Fox News reported.

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