Transparency of medical facilities’ quality of care is an increasing trend in health care, as consumers seek more information about the prices and performance of services delivered.
“When residents and their families are faced with important decisions about care, they need an easy, transparent way to figure out which facility is the best fit for them or their loved ones,” Dr. Patrick Conway, deputy administrator and chief medical officer for the Centers for Medicare and Medicaid Services, said in a statement last week. “With this update, star ratings will provide an even more accurate reflection of the services that nursing homes provide.”
The updated national nursing home ratings did not get the same level of attention – or backlash – as the recent federal quality rankings of hospitals.
Kathy Floyd, executive director of the Georgia Council on Aging, said that the ranking system is important for families. “Georgia’s low ratings make it more important than ever for them to use this important tool once they decide that a nursing home or rehab facility is their best option. For advocates, we know that Georgia has to do a better job.”
Tony Marshall, president and CEO of the Georgia Health Care Association, a group representing the nursing home industry, said in an email that the new quality measures “align with our metric-based Quality Initiative to improve the lives of patients, residents and families our skilled nursing care centers serve every day.”
More changes to the rankings’ criteria and methodology need to be made, Marshall said.
“For example, (federal) data shows that state inspections are improving; and, presently the average number of deficiencies cited in standard surveys of Georgia’s skilled nursing centers is below the national average,” he said. “However, the current changes don’t necessarily reflect this fact.”
It’s also important to note that quality care is still being delivered in nursing centers throughout Georgia, including higher rates of successful discharges and fewer hospital re-admissions, he added.
“We look forward to continuing to work to ensure that more comprehensive changes are made to the system and to be a part of the solution,” he said.
The state’s long-term care ombudsman, Melanie McNeil, said that Nursing Home Compare “is just one aspect of looking for long-term care. Even when considering a 5-star facility, families should still go and visit the facility to see how it is and if it will suit the loved one who needs long-term care.”