Working on the tarmac through the heat, humidity and thunderstorms of an Atlanta summer is tough, said Delta's chief marketing and communications officer Tim Mapes. And with the volume of passengers coming through, "it's been brutal," he said.
With airport vehicles and huge airplanes moving across the tarmac and thousands of bags to process, "you have to be focused. You have to have very good attention to detail," said ramp agent Broderick Sutherland while stopping for ice cream. "It's nice to be rewarded and see that our hard work has not gone unnoticed."