Business
Business

Delta Red Coat agents get special training

By
June 21, 2012

Delta Air Lines said its elite Red Coat customer service agents went through a special two-day workshop in advance of the busy summer season and the inevitable travel disruptions it brings.

The more than 1,300 Red Coat agents and their supervisors learned "real-world conflict resolution skills" and were trained on technology to re-accommodate customers when flight operations go awry, according to Atlanta-based Delta.

Red Coat agents can be spotted at Hartsfield-Jackson International Airport and nearly 100 other airports where Delta operates by the distinctive color of the jackets they wear.

Delta is also adding hundreds of seasonal workers as customer service agents at its hubs and at reservations centers, as it typically does for the summer travel season.

About the Author

As business team lead, Kelly Yamanouchi edits and writes business stories. She graduated from Harvard and has a master's degree from Northwestern.

Follow Kelly Yamanouchi on facebookFollow Kelly Yamanouchi on twitter
More Stories

Keep Reading

FILE - An employee works on the production line at the Martinrea auto parts manufacturing plant that supplies auto parts to Canada and U.S. plants, in Woodbridge, Ontario, Monday, Feb. 3, 2025. (Chris Young/The Canadian Press via AP, File)

Credit: AP

Tariffs will raise prices, it’s just a matter of how much, Atlanta Fed says

The proposed tariffs on China, Mexico, Canada and other U.S. trading partners could raise prices for consumers on everyday items by up to 2.6%, according to a new study.

Delta to add first Marrakech route, launch Atlanta-Accra flights in late 2025

Delta first launched service to Africa in 2006, and now has nonstop flights to five cities on the continent year-round.

Assembly Studios boosts Gray Media as turbulence hits entertainment

Amid a slower period for film and television production in Georgia and general macroeconomic uncertainty, Assembly Studios owner Gray Media is optimistic.

The Latest

FILE - An employee works on the production line at the Martinrea auto parts manufacturing plant that supplies auto parts to Canada and U.S. plants, in Woodbridge, Ontario, Monday, Feb. 3, 2025. (Chris Young/The Canadian Press via AP, File)

Credit: AP

Tariffs will raise prices, it’s just a matter of how much, Atlanta Fed says

New Atlanta airport GM will make $475,000

Assembly Studios boosts Gray Media as turbulence hits entertainment

Featured

Peachtree Center in downtown Atlanta is seen returning to business Wednesday morning, June 12, 2024 after a shooting on Tuesday afternoon left the suspect and three other people injured. (John Spink/AJC)

Credit: John Spink

Pedestrian death at Peachtree Center renews crosswalk safety debate

Merchant killed by car at faded crosswalk after previous road safety measures were reversed.

OPINION

MURPHY: Who really needs the CDC anyway?

Instead of instilling “efficiency” at the CDC, the Trump administration seems only to have only injected blind decision-making and incompetence to the critical agency.

CeeLo Green says Spelman instructor who died on Lake Oconee was like a sister

Atlanta rapper says he grew up with Spelman College professor who died in Georgia lake