The first dealer partners launched Tech Live Look on Tuesday, and the goal is to have 75 dealers on board by the end of the year. PCNA is in talks with Atlanta’s two dealers, Porsche Atlanta Perimeter and Hennessey Porsche North Atlanta, and hope to have them as part of the rollout in 2018. The rest of Porsche’s 189 U.S. dealers will follow in 2019.
Here’s how Tech Live works: A service technician dons computerized eyewear that’s powered by augmented reality software to allow remote experts hundreds of miles away to see what the technician is seeing and allows those experts to provide feedback while the technician works hands-free.
For example, a service technician at a dealership in Los Angeles, uses the smartglasses and connects through the software with the Atlanta-based Porsche technical support team 2,200 miles away. The high-definition live video from the glasses allows the support team to see exactly what the technician is seeing.
The expert in turn can project step-by-step technical bulletins and schematic drawings onto the display inside the technician’s glasses, as well as take screenshots and enlarge images for better visibility. The technician can open and view documents as well.
Normally, a complex or unusual technical issue can go back and forth repeatedly between a dealership and the PCNA technical support team, officials said. That process eats up a great deal of time as technicians have to wade through multiple electronic messages, phone calls, photos, and even on-site visits from Porsche's Field Technical Managers to identify repair issues.