What might surprise some is technology has played a tremendous role in furthering that alignment. The consumerization of information technology and rise of cloud-based automation software, for example, has enabled IT to step back from what are considered more tactical activities, like setting up servers and provisioning technology, and focus more on executing initiatives that have greater visibility and carry a larger impact throughout an organization. IT has embraced automation, in particular.
With IT in-house, there’s more of an opportunity for collaboration that can benefit entire organizations. The reality is, when a company outsources too much, it loses a significant competitive advantage. There is system knowledge, environmental knowledge and process knowledge; knowing how to pull all three together creates a leg up. Organizations that outsource IT don’t realize they’re hitting only one or two of the three and creating major gaps for their businesses long-term.
What can be done to keep more of these professionals in Atlanta, and furthermore, in-house? The good news is Atlanta is already off on the right foot because we are home to IT candidates from nationally ranked programs at the Georgia Institute of Technology and Georgia State University. According to the Georgia Department of Economic Development, our state is considered the fifth-largest IT employment cluster in the U.S., with 200,000 high-tech professionals.
As the role of information technology continues to shift from doer to strategist, more opportunities need to be created within organizations for IT leadership and growth.
Making information technology an inside job is the best long-term solution when you weigh the pros and cons. By cultivating an environment where IT has a voice and the chance to make an impact on the business, everyone wins.
Joe LeCompte is principal at PMG, an Atlanta-based information technology and services company.