The county police department also runs the 911 call center. City departments and county fire and emergency medical services receive emergency information from the county 911 center, so as long as your emergency is in Gwinnett County, the text option is available.
Calling 911 is still the most efficient way to report an emergency and ask for assistance, the department said. Texting 911 can have delays that do not come with calling, and translation services are not available via text. People who primarily speak a language other than English should call 911 in order to communicate in their primary language. The department also discourages the use of slang, abbreviations, emojis and special characters in order to ensure messages are understood properly.