Roswell to launch customer service mobile app

A new mobile app will let Roswell residents report issues and track the city’s response. DREAMSTIME / TNS / AJC FILE
A new mobile app will let Roswell residents report issues and track the city’s response. DREAMSTIME / TNS / AJC FILE

Roswell will introduce a new mobile app Wednesday that will let residents report issues, check meetings and events, schedule appointments with staff, and get the latest city news and notifications.

Users also will be able to track the status of their reports and the city’s response, and be alerted with updates, officials said.

“The new app will help us deliver better customer service” said Chris Boyd, water utility manager for Roswell and team lead for implementing the City of Roswell App. “This is an easy way to access routine city functions and information. It helps staff get the data we need to respond quickly, and that data flows seamlessly to and from our work order system.”

The app will be free and available for Android and iPhone devices. It replaces Roswell's "SeeClickFix" service, which will no longer be supported. Information: https://bit.ly/31mmX7K