Rockdale water customers can make payments again after ransomware attack

Rockdale County is accepting payments for water service again after a ransomware attack compromised several of the county’s servers two weeks ago.
Rockdale County is accepting payments for water service again after a ransomware attack compromised several of the county’s servers two weeks ago.

Rockdale County is accepting payments for water service again after a ransomware attack compromised several of the county’s servers two weeks ago.

The computer system for Rockdale Water Resources was restored Thursday, county officials said in a news release.

“Rockdale County apologizes for the inconvenience and (is) putting measures in place to prevent this from happening again,” authorities said.

RELATED: Ransomware attack hits Rockdale County servers, impacts some services

Up to nine of the county’s servers were compromised in the attack, according to Rockdale County Technology Services. The system was infiltrated after an employee opened an email attachment containing a computer virus. An internal alert system tipped county officials to the breach, and troubleshooting began immediately, the technology department said.

During the outage, water officials stopped disconnecting customers for non-payment and waived all late fees. Those wishing to make a payment now can do so online, by phone at 1-844-396-2347 or in person by visiting 958 Milstead Avenue in Conyers.

Anyone with questions about their water service is asked to call 770-278-7400 during normal business hours.

The county was hit the first time in 2017, but it was able to decrypt the servers

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