“As a city, we want to provide the highest quality customer service while being accessible via all modes of communication. Citibot enables us to be connected to all constituents through text messaging,” Chamblee Mayor Eric Clarkson said in a statement.
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Cities including North Charleston, Boulder, Colo. and Gloucester Township, N.J. already use the service, according to Bratton Riley, the CEO and co-founder of Citibot.
Residents can text to get answers about business licenses, trash pickup times and public meeting announcements.
Texting, the city said, saves time that is typically spent on lengthy web searches and customer service calls.
“Cities like Chamblee are leading the way by delivering powerful solutions to maximizing efficiency and enhancing access to information and vital services,” Riley said in a statement.
Chamblee also allows residents to reach the city through its website and a phone app.
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