The city of Atlanta recently selected SP Plus Corporation, a parking management, ground transportation and ancillary services company, to manage the city’s on-street parking program, ATLPlus. The municipal division of SP+ will provide parking enforcement, meter maintenance, collection and citation processing services.
For the first time, ATLPlus will allow customers up to 14 days to contest a citation online, in person or by mail. Each contested citation will be reviewed by the Department of Public Works’ Administrative Review Process. The purpose of this process will be to determine if the citation is valid or invalid. This will provide increased oversight of SP+ and rapid feedback regarding the validity of a parking citation. Administrative reviews will be conducted by specially trained staff in the Department of Public Works and within 15 business days each contested citation will be reviewed and individuals will be notified of the validity of their parking citation. Citations that are invalid will be dismissed, while citations that are upheld can be paid or further disputed at the Atlanta Municipal Courts.
SP+ will upgrade the city’s 2,400 metered parking spaces—ultimately, providing residents and visitors with a state-of-the-art smart parking system. Immediate upgrades include the conversion to a program using license plate recognition technology for enforcement. Over the coming months, SP+ plans to meet with neighborhood stakeholders to discuss the impact of the new program, enhanced customer service and operational efficiency.