Chick-fil-A annually earns top honors as the nation’s favorite fast-food chain.
With employees such as Jeremiah Murrill, who works at a Wilmington, N.C., Chick-fil-A, it’s easy to see why.
Murrill was outside working the drive-thru on a chilly December day when customer Toya Liles filmed him while he was taking her rather complicated, made-to-a-customer’s-exact-specifications order.
The video was then posted on Facebook, where it captured the attention of American social media.
The post already has more than 3,300 shares and 1,000 comments, such as this small sampling:
- "Jeremiah keeps that drive thru rolling. He is my favorite!!"
- "I love him I go just to see him."
- "He deserves to go viral....Every time I see him, he's always so upbeat & friendly!!!!!! I'm glad somebody captured this on camera because this is his everyday customer service!!!!!"
- "We adore him! He instantly puts us in a good mood!"
- "I rarely go to Wilmington but I just happened to go to this location about a month ago. This young man took my order and was fabulous! Very impressed!"
"I serve a lot of guests," Murrill told WWAY. "I try to remember each and every name in drive-thru. That's just a personal thing for me."
In 2019, Chick-fil-A was No. 1 on American Customer Satisfaction Index's annual restaurant report for the fourth straight year, as reported by Business Insider. Chick-fil-A earned 86 out of 100 points, beating chains such as Panera Bread and Chipotle.
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The Atlanta-based chain is also ranked as the nation's third largest, growth that has slowed its drive-thru response time.
The chain’s average per-restaurant sales top $4 million, far greater than any of its biggest rivals. Drive-thru business is key to that growth, making up about 70% of sales.
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