In 2018 state auditors reviewed GDOT's Highway Emergency Response Operators (HERO) program and Towing and Recovery Incentive Program (TRIP). HERO units patrol metro Atlanta highways round-the-clock to assist motorists, clear debris and help at accident scenes. The TRIP program uses financial incentives to encourage towing firms to clear truck accidents quickly.
In 2018 state auditors recommended numerous steps to improve the effectiveness and efficiency of the programs. In a follow-up report released this week, they said GDOT had taken steps to address most of those recommendations, though it hasn’t completed the work.