In 2010, the Transportation Security Administration and Delta began working on a proposal to make greater use of intelligence to improve passenger screening and reduce security checkpoint wait times at the nation’s busiest airports. It was an obvious benefit to our customers, and we eagerly developed with the agency the tools and resources needed to implement the program.
Three years later, thousands of Delta customers take advantage of expedited screening every day using TSA PreCheck lanes available at all of our hubs — including our busiest in Atlanta — in addition to many of the largest cities we serve. The TSA PreCheck program has streamlined the security screening process while maintaining a high level of safety. Expedited screening lines at our most-trafficked airports means our customers benefit from a better checkpoint experience that truly enhances the overall customer experience when they fly.
Customers can leave on their shoes, belts and light outerwear and keep their laptops and compliant liquids stowed in their bags, allowing them to get to their departure gate quicker and with less hassle. The program also reduces congestion and limits the number of passengers required to go through more comprehensive screening measures, reducing wait times for everyone. TSA PreCheck allows the agency to focus more of its resources on passengers who don’t fly regularly or who may require additional screening.
Here in Atlanta, the world’s busiest airport, Delta customers have benefited from expanded TSA PreCheck screening lanes with a convenient, designated queuing area immediately adjacent to the check-in desks. Delta has also worked with the TSA to add PreCheck security lanes at our new, state-of-the-art, JFK Terminal 4 and our other hubs and large stations as we continue to look for opportunities to expand to new destinations around the country.
Earlier this year, Delta became the first major airline to mark customer boarding passes with an indicator to let them know in advance that they are eligible for TSA PreCheck screening, so they know exactly where to go for the required screening. Also in the last year, Delta supported an expansion of the program to include eligibility for customers flying on international itineraries, giving them continuity in their travel regardless of destination.
Because of its clear benefit to our customers, Delta continues to support, both in principle and in resource, the expansion of the TSA PreCheck program to more of the traveling public. In July, the TSA announced a new application program that allows customers to purchase a five-year membership and, with airlines like Delta, continues to look for innovative ways to further expand risk-based screening initiatives.
The TSA has indicated its intent to expand the program to include even more flyers. We look forward to a continued partnership with the agency to bring the benefits of a more seamless travel experience to more of our customers.
John Laughter is senior vice president of corporate safety, security and compliance at Delta Air Lines.
