Though an admirable intent, that decision was of no benefit to the thousands of passengers trapped in planes on the tarmac, stranded on terminals, and presumably stuck inside airport rail shuttles.
A complete overview isn’t imperative instantly in such situations. It would have been more helpful for customers to know promptly that the right people were aware, the problem was being aggressively addressed, that it may take a while, and suggestions in the meantime on what they could do for some level of safety and comfort.
When a “monster” attacks the city, it isn’t critical to provide expeditious knowledge on whether it’s Godzilla or Mothra and where it came from. The immediate communication priority is that the military is fighting back and civilian safety instructions on avoiding the beast’s danger.
ALAN FOSTER, ACWORTH