Leadership changes — including the departure of former Chief Technology Officer Gary Brantley, who officials said was leading the project, in 2018 — caused delays in the process.
“In hindsight, this should not have been strictly an IT project,” Morales said. “It should have been a collaboration of finance, human resources, operations and IT. There is an issue with staff skill set. There are data conversion issues. There was abandonment of Tyler’s project management methodology. ... And we have budget drain due to extended assistance with configuration and repeated training.”
Tyson said she’s confident the adjustments will address previous issues.
“These are legacy software solutions,” Tyson said. “You implement them over years, but the years it takes is worth it. They’re legacy solutions for a long time. You don’t go through this to rebid and switch.”