June 28, 2020: Chase issues explanation for balances

Chase Bank said a technical issue caused incorrect balances to be displayed in customers’ checking accounts Sunday, and the issue has been resolved.

We know some customers reporting seeing incorrect balances in their checking account overnight. This was caused by a technical issue that delayed updates. We resolved this issue as of 9AM ET and accounts now show current balances.
— (@Chase)Jun 28 2020

Chase said the problem was fixed as of 9 a.m. Sunday, and the accounts are showing current balances.
Earlier Sunday, Chase customers reported missing or added funds to their accounts, with some app outages.

This affected some Georgia customers, too.

Currently #ChaseBank is trending because users are reporting missing/added funds to their accounts, with some app outages.
— (@elenochle)Jun 28 2020

Ahead of Chase’s announcement, some Chase customers said the problem had been resolved.

@Chase thank you for working quickly to correct our accounts. I also hope you all know that the affected customers should receive an explanation as to how this happened and what actions #ChaseBank will take to prevent this from happening in the future.
— tamara (@tguinyard) June 28, 2020

Guys, i think the issue has been fixed. Check your account again. #chasebank
— Nikki_Rivera_ (@LNikki_Rivera) June 28, 2020

To those wondering about #ChaseBank, all my money is back, to the cent, and hopefully we get an explanation soon.
— MichelleBme (@maeve_43) June 28, 2020

Earlier Sunday, Chase said parts of its app weren’t available, and it advised customers to try again later.
A Chase customer reported their app was down, and they were missing money and had no recent transactions.

@chase @ChaseSupport app is down im missing money no recent transactions
— DAB FITZ (@DickFitz216) June 28, 2020

The New York Police Department issued some advice for customers about a potential phishing scam. NYPD said Chase was experiencing technical difficulties.

Yes, #ChaseBank is experiencing technical difficulties. No, do not reply to any texts, emails or calls requesting your personal information such as your #SocialSecurity Number or PIN. Be aware of phishing scams: protect your hard earned💰 pic.twitter.com/dPyMLPIhvX
— NYPD Housing PSA 7 (@NYPDPSA7) June 28, 2020

Earlier Sunday, Chase customers shared their reactions on Twitter.

Why am I waking up to news that Chase bank has been hacked??? My anxiety cannot manage this. #chasebank
— sigh (@thefamedone) June 28, 2020

#chasebank i checked my account n it didn’t add up then i saw this trending n now i’m scared 😳
— julie ♡ (@juliealexhdz) June 28, 2020

@ChaseSupport you guys have some explaining to do..WHERES MY MONEY! #ChaseBank
— Rick Sanchez (@GetRealShwifty) June 28, 2020

Really @Chase @ChaseSupport... nobody manning the phones or digital support until tomorrow morning!? I like thousands of others have a mortgage payment due this week that just disappeared from my account overnight #chasebank
CC: @FDICgov @bbb_us pic.twitter.com/7l13XCmmTQ
— Henry Rosoff (@HenryRosoff) June 28, 2020

@ChaseSupport Hello, I just checked my savings balance and it should be like $600 but it says $124. There is no way I spent like $500 in one day and NOTHING hit my account according to the transaction record. It shows $124 in present and available. I had $600 yesterday. Why?
— Jamey Bryce (@jybryce) June 28, 2020

all your money is FDIC insured up to (i think) either $250k so don’t stress y’all #chasebank
— wldflwr🌻 (@wldflwr_) June 28, 2020

@Chase what is going on with the errors on so many accounts? What's the timeline for having it corrected?It would have been nice to receive an email/text regarding the matter! Or a social media post from you before account hldrs #ChaseBank #CustomerService
— Rozway (@MissRo23) June 28, 2020

#chasebank Their own security page.

How you can protect yourself https://t.co/yCvj1G5xym
— 💙MsCynMet 🌊 (@MsCynMet) June 28, 2020

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Chase says technical issue was responsible for incorrect balances