VA looks to modernize troubled scheduling system
After allegations that schedulers often used system tricks to make it look like veterans were not waiting that long for medical appointments, the VA has now taken a first step to replace what it describes as "its antiquated legacy scheduling system."
"The new system will improve access to care for Veterans by providing medical schedulers with cutting-edge, management-based scheduling software," the VA said in a statement issued on Monday.
The announcement did not say how much the VA planned to spend to upgrade its scheduling system.
A news release from the VA said the requirements for this new scheduling system will be issued by the end of September; vendors will then have 30 days to respond with their own proposals.