Messages at VA’s Atlanta office refer to sending people to ‘the ovens’

The VA’s Health Eligibility Center in Atlanta processes applications for health care access in the VA system, but the center has failed to fix a backlog of hundreds of thousands of applications, an AJC investigation found. HYOSUB SHIN / HSHIN@AJC.COM

The VA’s Health Eligibility Center in Atlanta processes applications for health care access in the VA system, but the center has failed to fix a backlog of hundreds of thousands of applications, an AJC investigation found. HYOSUB SHIN / HSHIN@AJC.COM

The exchanges raise new doubts about the leadership of the enrollment system that serves millions of veterans nationwide, and comes on the heels of a critical audit.