Customers wait to be helped at a Georgia Department of Driver Services office in Decatur.
Photo: Channel 2 Action News
Photo: Channel 2 Action News

Driver services closes customer centers after statewide outage 

The Georgia Department of Driver Services was directing customers to use its online services Friday after a statewide system outage knocked out its service centers.

Officials said DDS was working to serve the customers already waiting for help Friday, but some service centers across the state will be closed the next few days.

DDS will open 41 locations Saturday and 45 locations Monday, spokeswoman Susan Sports said. All locations will be closed Sunday.

MORE: Outage stops Georgia voter registrations at driver’s license offices

DDS officials said IDEMIA, a software vendor, was responsible for the outage.

DDS confirmed that its computers were running again by 5:30 p.m.

“Georgia citizens can be assured that their personal data has not been compromised or otherwise put at risk as a result of this issue,” said John Sennott, senior vice president at IDEMIA.

 

Some customers waited for hours at local offices, including one in Decatur, Channel 2 Action News reported. 

 

The metro locations that will be open from 8 a.m. to noon Saturday are: Canton, Cartersville, Conyers, Cumming, Dallas, Decatur, Fayetteville, Forest Park, Gainesville, Griffin, Lithonia, Locust Grove and Norcross.

The metro locations open from 8 a.m. to 1 p.m. Monday are: Atlanta, Canton, Cartersville, Conyers, Cumming, Dallas, Decatur, Fayetteville, Forest Park, Gainesville, Griffin, Lithonia, Locust Grove, Marietta and Norcross.

DDS is suggesting customers download the DDS 2 Go mobile app or use online services. The agency will provide updates on service through the website and through social media

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