The Georgia Department of Driver Services was directing customers to use its online services Friday after a statewide system outage knocked out its service centers.
Officials said DDS was working to serve the customers already waiting for help Friday, but some service centers across the state will be closed the next few days.
DDS will open 41 locations Saturday and 45 locations Monday, spokeswoman Susan Sports said. All locations will be closed Sunday.
MORE: Outage stops Georgia voter registrations at driver's license offices
DDS officials said IDEMIA, a software vendor, was responsible for the outage.
DDS confirmed that its computers were running again by 5:30 p.m.
“Georgia citizens can be assured that their personal data has not been compromised or otherwise put at risk as a result of this issue,” said John Sennott, senior vice president at IDEMIA.
While DDS is experiencing some computer problems, GA citizens can still register to vote by visiting the SOS website at https://t.co/GUSuYi5n0N.#PressRelease pic.twitter.com/3GXppOGC0d
— Georgia DDS (DMV) (@GeorgiaDDS) October 5, 2018
Some customers waited for hours at local offices, including one in Decatur, Channel 2 Action News reported.
DDS employee in Decatur told customers they’re able to provide only 4 services: 1) Reinstatement w/o issuance 2) Motor vehicle reports 3) Road test appts 4) DOT certification pic.twitter.com/F8YoSkRHBc
— Rikki Klaus (@RikkiKlausWSB) October 5, 2018
The metro locations that will be open from 8 a.m. to noon Saturday are: Canton, Cartersville, Conyers, Cumming, Dallas, Decatur, Fayetteville, Forest Park, Gainesville, Griffin, Lithonia, Locust Grove and Norcross.
The metro locations open from 8 a.m. to 1 p.m. Monday are: Atlanta, Canton, Cartersville, Conyers, Cumming, Dallas, Decatur, Fayetteville, Forest Park, Gainesville, Griffin, Lithonia, Locust Grove, Marietta and Norcross.
DDS is suggesting customers download the DDS 2 Go mobile app or use online services. The agency will provide updates on service through the website and through social media.
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