Not only did airBaltic issue a press release, a company representative apologized in a video posted on the airline's YouTube channel and Facebook page.

Flight BT7843 from Oslo, Norway, to Chania, Greece, was delayed by almost five hours after most of the crew was removed from the flight. Four of the five flight crew members were suspected of being under the influence of alcohol. They have been suspended pending an investigation.

But it’s airBaltic’s reaction to the incident that has gone viral. In an age where transparency is often lacking, the company’s openness and sincerity are a refreshing surprise to many travelers.

About the Author

Keep Reading

Hotel Manapany — a solar-powered, plastic-free eco-resort in St. Barts — has plenty of romantic appeal for couples. (Courtesy of Hotel Manapany)

Credit: Hotel Manapany

Featured

Protesters stage a rally near the U.S. Embassy in Seoul, South Korea, on Tuesday, Sept. 9, 2025. The people were protesting against the detention of South Korean workers after an immigration raid in Georgia, and many of the signs read "A tariff bomb and workers confinement." (Ahn Young-joon/AP)

Credit: AP